Refund Policy

Consulting services are generally non-refundable once delivered. Where consulting time has been booked and delivered, fees are due in full regardless of the outcome of subsequent business decisions.

Project-based engagements may qualify for partial refunds depending on the stage of the project at the point of cancellation. Refunds, where applicable, will be calculated based on work completed, resources allocated and irrecoverable costs incurred.

Custom software development work already completed is non-refundable. Where deliverables have been produced or development resources have been engaged, fees for completed work and committed resources are due in full.

Digital marketing services are non-refundable once campaigns have been launched, due to ad spend, platform commitments and the operational nature of marketing delivery.

Refund requests must be submitted in writing to info@softbridgeltd.co.uk with the engagement reference and grounds for the request. We will review and respond within a reasonable timeframe.

This policy does not affect any statutory rights that apply under applicable law.